Are you looking for a Business Telephone System (EPABX) for the effective management of telecommunication? Are you looking to upgrade your existing PABX System? Call us – +91 9496638352, we will help you in providing the best solution as per your requirement and budget. Aura Business Solutions is a leading EPABX, IP-PBX, and Intercom System Dealers in Kerala offering our service across the state of Kerala.
What is a PBX Phone System?
PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analog. A PBX also allows you to have more phones than physical phone lines (PTSN) and allows free calls between users. Additionally, it provides features like transfer calls, voicemail, call recording, interactive voice menus (IVRs) and call queues.
Traditional PBXs would have their own proprietary phones, such that there would be a way to re-use these phones with a different system. This means that we either have system-lock-in (we are bound to the same system because changing system means also changing phones, which makes it prohibitively expensive to break away) or vendor-lock-in (we are bound to the same vendor because the phones are only usable with systems from the same vendor, sometimes only within a particular range of systems).
Time and technology, however, have changed the consumer telephony landscape, with the flag-bearer being the Open-Standards-based IP PBX. The point of the “IP” in this new era is that the phone calls are delivered using the Internet Protocol as the underlying transport technology.
PBX phone systems are available as hosted or virtual solutions and as on-premise solutions to be run on your own hardware.
PABX, also known as PBX, is short for Private Automatic Branch Exchange. Essentially, a PBX is a telephone switch used by organizations and businesses. This device functions in the same manner as a traditional telephone switchboard but is scaled down to accommodate business settings.
PABX Overview
A PBX allows a company to create its own in-house phone network. This simplifies dialing and calling within the organization, enabling re-routing of calls to different extensions.
IP-PBX
Although PBX devices have traditionally been hard-wired, many systems have switched to IP-PBX. This advancement uses VOIP technology to send calls over the Internet, making the PBX system virtual. The advantages of a virtual PBX based on a computer include more advanced features and a platform that is easy to customize.
With IP-PBX, phone extensions can be created anywhere there is an Internet connection. Using wireless networks, additional offices and lines can be added quickly without the physical limits imposed by traditional phone lines. Virtual PBX systems typically cost less than normal setups.
PBX Function
Whether a business uses a traditional hard-wired PBX or upgrades to IP technology, the basic function remains the same. When an incoming call arrives, it’s routed through the central control station. Each incoming call is assigned a code. Because a PBX is equipped with multiple lines, it can handle and sort several incoming calls at one time.
The PBX is programmed with extension numbers corresponding to every phone used in the building. The device can “switch” or transfer incoming calls to any of these lines based on its unique number.
Typically, a PBX operator answers all incoming calls with a greeting. Some systems feature a recorded message for this purpose. When the caller indicates her desired extension, the PBX makes the switch and stands by for the next call.
The PBX Set Up
In the 20th century, private branch exchanges originally ran on analog technology, but now PBX systems have gone digital. The typical PBX includes several phone lines from outside the building that terminate at the company exchange. It also has several internal lines leading to the exchange for the inside phones. A computer manages the calls, switching them from one line to another according to the number dialed. A digital PBX doesn’t need a human operator, though some businesses still use them.
VoIP for PBX
Some exchanges rely on VoIP technology — Voice Over Internet Protocol. VoIP telephone systems turn phone calls into data packages and send them over a computer network. A company’s return on investment using VoIP will vary depending on the phone services it uses. Compared to a regular PBX, a VoIP or IP exchange cuts costs because the company can use one network for phone calls and data, instead of two. Instead of central switchboard, the PBX has a central server. The phones in the office have the software or hardware to connect to the server.
Virtual PBX
Instead of a business setting up the exchange inside its building, a virtual PBX turns that responsibility over to another company. From the business’s point of view, everything works the same, but without having any of the tech on-site. Having another company provide virtual PBX services offers some advantages: There are no physical limits on the number of lines and it’s easy to add more when needed. Virtual PBX systems are also known as hosted PBX.
Centrex
Businesses can manage their phone systems without going PBX. A centrex — central office exchange — has the phone company provide the equivalent of a PBX. The local phone company reserves part of its network for the business paying for centrex service. The equipment may be off-site, like a virtual PBX, or installed on the business premises. Either way, it’s the phone company’s job to maintain it and upgrade it, rather than the customer’s.
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